Most of this week was about making the app’s edges less sharp and more honest about themselves.

Roadmap and changelog, in the account menu.

Open the sidebar account menu and there are two new items: Roadmap, which opens the public roadmap in a new tab, and Changelog, which pops a dark-themed changelog widget over the dashboard so you can see what shipped without leaving the app.

A support widget that reliably loads.

Intercom used to load through a web-worker proxy that was, charitably, finicky. The Support launcher would sometimes refuse to open, unread badges would lag, and showing/hiding from the sidebar would silently fail. Intercom now runs on the main thread like a normal embed and behaves like one.

Prefetches that stay warm longer.

The app will now keep prefetched data for 10 minutes by default. If you close your tab by accident, it’ll reopen instantly.